Portal FAQ

Portal Access Levels
Portal Access Level - Admin will see: The Current Balance widget - can view and pay invoices and the My Account menu to access Invoices, Statements and My ...
Mon, 22 May, 2017 at 12:06 PM
Setting Portal Access Levels for your Company
Contacts who have a Portal Access Level of Admin or Mid can set the Portal Access Levels for other contacts within their organization. Once logged into the...
Mon, 22 May, 2017 at 12:08 PM
Managing Users on Your Portal
Introduction You can send invites and manage user profile from within the Portal interface.  To do so, select your name on the main menu bar and choose M...
Mon, 22 May, 2017 at 12:12 PM
Paying Invoices on the Portal
Introduction The invoices corresponding to your account are made available on the Portal. If you do not have access please email us or visit the front d...
Mon, 22 May, 2017 at 12:20 PM
How To Make A One Time Payment
Making a one-time payment using Occupie is quick and easy. Want to set up Autopay instead? A) Navigate to the Pay Now Window Log into your Occ...
Thu, 2 Nov, 2017 at 12:05 PM
How To Setup Autopay / Automatic Payments
Log into your Occupie Portal and tap your name in the upper right-hand corner to show a drop-down menu Select Payment Settings from the dropdown Press...
Mon, 6 Nov, 2017 at 2:28 PM
How To Add / Update / Delete Payment Methods
Adding Payment Methods: Adding a payment method is quick and easy and can be done from the Pay Now Window and the Autopay Settings Window. You can ad...
Mon, 6 Nov, 2017 at 2:36 PM
How To Review Payment History
Viewing payment history and invoice history are one and the same on your Occupie Portal. Log into your Occupie Portal and tap “Current Balance" on t...
Thu, 2 Nov, 2017 at 12:09 PM
Is My Information Safe?
Yes. Our payment processor is part of a payments conglomerate, i3 Verticals, which is fully PCI compliant processor handling over $14 Billion annually. They...
Thu, 2 Nov, 2017 at 12:10 PM
"Transaction Failed" and "Whoops" Errors
Below is a list of three common error messages:   "Transaction Failed" If you see the error message depicted in the screenshot below, it simply...
Thu, 2 Nov, 2017 at 12:11 PM