Downtown Works Support

The Service Guide provides an overview of technical services provided to your company, as well guides for how to connect to the internet, and use your phone...

Introduction Telephone Manager is where you can manage telephone features for all users and edit details. There are two types of settings that can be cha...

Log numbers in and out of handsets remotely Introduction It is possible to log yourself and other users into, and out of, a handset remotely from within...

Introduction Build a directory of favourite numbers that can be speed dialled from your handset. Building a directory To create a Speed Dial director...

Introduction Select a user within Telephone Manager, then select Main Number Setup. Here you can manage settings for your company's main number so you...

Introduction An Interactive Voice Response system, also known as an Auto Attendant, is a way of allowing your callers to select where their calls get route...

Introduction Authorisation Code Dialling allows you to make calls from shared phones in communal spaces without needing to log in. Contact your Site Manage...

Introduction The following user features can be switched on or off per number. To access the user features highlight the number in question and select Use...

Introduction With the Conferencing feature, you can access a dedicated conference facility. To enable conferencing features, ask your Site Manager to...

Introduction With the Call Recording feature, you can ensure that all calls made by your users are recorded, and can be downloaded to support resolution...